Refund & Cancellation Policy

We want you to be confident when purchasing a TaxKosh service. This policy explains when refunds and cancellations apply.

1. Before Work Begins

If you cancel a service request before our team has started work (typically before documents are submitted for review), you are eligible for a full refund of the service fee.

2. After Work Begins

Once our experts have started reviewing your documents or preparing your filing, the fee becomes partially non-refundable to cover work performed. Any refund in this stage is assessed on a pro-rata basis at our discretion.

3. After Filing

Once a return has been filed with the relevant tax authority, the service is considered delivered and is non-refundable.

4. Service Failure

If we are unable to deliver the service you paid for due to a fault on our side, you are entitled to a full refund.

5. How to Request a Refund

Email support@taxkosh.com with your invoice number and reason. We aim to respond within 3 business days. Approved refunds are processed to your original payment method within 5–7 business days via Razorpay.

6. Payment Failures

If money is debited but your order is not confirmed, it is typically auto-reversed by your bank within 5–7 business days. If it is not, contact us with your transaction reference and we will assist.

This document is a template and should be reviewed by qualified legal counsel before production use.